TERMS, CONDITIONS & POLICIES

SECURETECH SMART DESIGN & DISTRIBUTION CENTER
Last Updated: 17 August 2026

By accessing, browsing or purchasing from the SECURETECH SMART DESIGN & DISTRIBUTION CENTER website, you agree to the terms and policies contained on this page. These terms apply to all website users, customers, online orders, quotations and transactions, subject to applicable South African law.

1. ABOUT SECURETECH

SECURETECH SMART DESIGN & DISTRIBUTION CENTER is an e-commerce business specialising in the design and distribution of electronic security and smart automation products.

Our products may include CCTV, IP cameras, DVRs, NVRs, alarm systems, access control, intercoms, gate automation, smart automation, networking equipment, power products, sensors, monitoring equipment and related electronic security products.

Unless specifically stated otherwise, SECURETECH supplies products and does not provide installation services.

2. ORDERS & ACCEPTANCE

Products displayed on the Website are subject to availability.

Placing an order constitutes an offer by the customer to purchase the selected Products. An automated order confirmation does not necessarily constitute final acceptance of the order.

SECURETECH may decline or cancel an order where reasonably necessary, including where:

• Products are unavailable;

• there is an obvious pricing or technical error;

• payment cannot be verified;

• fraudulent activity is suspected;

• incorrect information has been supplied; or

• circumstances outside our reasonable control prevent fulfilment.

If payment has already been received for a cancelled order, the applicable amount will be refunded in accordance with applicable law and our refund procedures.

3. PRODUCT INFORMATION & COMPATIBILITY

We make reasonable efforts to ensure that Product descriptions, photographs, specifications and prices are accurate.

Manufacturers may change specifications, packaging, firmware, software or product appearance without notice.

Customers are responsible for checking that Products are suitable for their intended application and compatible with existing equipment, networks, software and infrastructure.

Where compatibility is critical, customers should contact SECURETECH before placing an order.

4. PRICES & PAYMENT

All prices are displayed in South African Rand (ZAR), unless otherwise stated.

VAT will be indicated where applicable.

Prices and availability may change without prior notice before an order is accepted.

Payment must be made using the payment methods provided through the Website. Third-party payment providers may process transactions.

The customer confirms that they are authorised to use the selected payment method.

5. DELIVERY

SECURETECH delivers to locations serviced by our nominated courier and logistics partners.

Delivery periods are estimates unless a specific delivery commitment has been agreed in writing.

Delivery may be affected by stock availability, courier delays, public holidays, weather, remote locations, incorrect delivery information, supplier delays or circumstances beyond our reasonable control.

The customer is responsible for providing a complete and accurate delivery address and contact details.

Customers should inspect Products upon delivery and report visible damage, shortages or incorrect Products to SECURETECH as soon as reasonably possible.

6. RETURNS, REFUNDS & CANCELLATIONS

Returns and refunds are handled in accordance with applicable South African consumer legislation and the nature of the transaction.

Where a statutory right of cancellation, return, repair, replacement or refund applies, SECURETECH will comply with that right.

Customers should contact SECURETECH before returning a Product so that the correct return procedure can be provided.

Products must not be returned without obtaining the appropriate return instructions.

Where a voluntary change-of-mind return is permitted outside a statutory right, additional conditions may apply.

Nothing in these Terms removes or limits a consumer right that cannot lawfully be excluded.

7. DEFECTIVE PRODUCTS & WARRANTIES

Where a Product is defective, customers should contact SECURETECH as soon as reasonably possible.

Depending on the circumstances and applicable law, a defective Product may qualify for repair, replacement, refund or another appropriate remedy.

Certain Products may carry a manufacturer's warranty. Warranty periods and conditions vary by manufacturer and Product.

Warranty claims may be affected by misuse, physical damage, incorrect installation, incorrect power supply, unauthorised modification, water damage, lightning or electrical surge, unsuitable environmental conditions, improper configuration or other circumstances specified by the manufacturer.

SECURETECH may require the Product to be returned for inspection or assessment.

Nothing in this policy limits statutory consumer rights.

8. INSTALLATION & USE

Unless expressly stated otherwise, Product prices do not include installation.

Customers are responsible for ensuring that Products are installed and configured correctly and, where necessary, by suitably qualified personnel.

Customers must comply with manufacturer instructions, applicable laws and technical requirements.

SECURETECH does not guarantee that a security or automation Product will prevent theft, intrusion, fire, property damage, injury or other loss.

Electronic security systems are risk-reduction and detection tools and may be affected by power failures, network failures, signal interference, equipment failure, tampering, environmental conditions, telecommunications failures, internet outages and third-party services.

9. INTERNET, CLOUD & THIRD-PARTY SERVICES

Some Products depend on internet connectivity, mobile applications, cloud services, cellular networks or third-party software.

SECURETECH does not control third-party services and cannot guarantee their continuous availability.

Customers are responsible for maintaining suitable internet, network, power and cybersecurity infrastructure.

Third-party applications and services may be subject to separate terms and privacy policies.

10. CUSTOMER ACCOUNTS & SECURITY

Where customers create an account, they are responsible for maintaining the confidentiality of their login credentials.

Customers should use strong passwords, change manufacturer default passwords, apply relevant security updates and maintain reasonable cybersecurity practices.

Customers must immediately notify SECURETECH of suspected unauthorised account access.

11. WEBSITE USE

The Website may only be used for lawful purposes.

Users may not:

• attempt unauthorised access to the Website or its systems;

• introduce viruses or malicious software;

• interfere with Website operation;

• scrape or copy Website content without permission;

• submit fraudulent or misleading information;

• impersonate another person or business; or

• use the Website for unlawful activities.

SECURETECH may suspend or restrict access where misuse is suspected.

12. INTELLECTUAL PROPERTY

All SECURETECH branding, logos, Website content, photographs, graphics, text, designs and other proprietary material belong to SECURETECH or their respective licensors unless otherwise stated.

Unauthorised copying, reproduction, distribution, modification or commercial exploitation is prohibited.

Third-party trademarks and Product names remain the property of their respective owners.

13. PRIVACY & PERSONAL INFORMATION

SECURETECH may collect personal information necessary to process orders, payments, deliveries, quotations, customer enquiries, accounts and other legitimate business activities.

Personal information will be processed in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

Information may be shared with relevant service providers where reasonably necessary to fulfil transactions, including payment processors, couriers, logistics providers, technology providers and manufacturers, subject to applicable law.

Customers should not provide personal information through the Website unless they are authorised to do so.

14. COOKIES

The Website may use cookies and similar technologies to provide functionality, improve user experience, analyse Website usage and support relevant marketing activities where permitted.

By using the Website, you acknowledge that cookies may be used in accordance with applicable law and our Website configuration.

Where required, users may manage cookie preferences through available browser or Website controls.

15. MARKETING

Where permitted by law, SECURETECH may send customers information about Products, promotions, offers and related business communications.

Customers may opt out of direct marketing communications where applicable.

Transactional communications, including order confirmations, invoices, delivery notifications and important account information, may still be sent where necessary.

16. QUOTATIONS & TRADE ACCOUNTS

SECURETECH may provide quotations and trade accounts to qualifying customers.

Quotations are subject to the validity period and conditions stated on the quotation and may be affected by Product availability, supplier pricing, currency fluctuations, taxes and delivery costs.

Trade accounts may be subject to separate credit, payment and account terms.

Approval of a trade account is at SECURETECH's discretion.

17. PROMOTIONS & DISCOUNTS

Promotions, discount codes and special offers may be subject to additional conditions.

Unless otherwise stated, promotions are subject to available stock and cannot be exchanged for cash.

SECURETECH may withdraw or amend promotions where permitted by law.

18. LIMITATION OF LIABILITY

SECURETECH will take reasonable steps to provide accurate Product information and reliable Website services.

To the maximum extent permitted by law, SECURETECH will not be liable for indirect, incidental or consequential loss arising from the use of the Website, Products, third-party services or circumstances outside SECURETECH's reasonable control.

This does not exclude or limit any liability or consumer right that cannot lawfully be excluded or limited under South African law.

SECURETECH does not guarantee uninterrupted Website availability or that security Products will prevent loss, theft, damage, injury or criminal activity.

19. FORCE MAJEURE

SECURETECH will not be responsible for delays or failures caused by events beyond its reasonable control, including natural disasters, severe weather, fire, flooding, strikes, civil unrest, war, government action, power failures, internet or telecommunications failures, cyber incidents, supplier disruptions, manufacturer delays or courier disruptions.

20. THIRD-PARTY LINKS

The Website may contain links to third-party websites, applications or services.

SECURETECH does not control or guarantee the content, security, availability or privacy practices of third-party platforms.

Customers use third-party services at their own risk and should review their applicable terms and privacy policies.

21. SOUTH AFRICAN LAW

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Applicable legislation may include, among others:

• Consumer Protection Act 68 of 2008;

• Electronic Communications and Transactions Act 25 of 2002;

• Protection of Personal Information Act 4 of 2013; and

• other applicable South African legislation and regulations.

Where a provision of these Terms conflicts with a mandatory legal requirement, the applicable law will prevail.

22. COMPLAINTS & DISPUTES

Customers should first contact SECURETECH regarding any complaint or dispute.

Please provide your name, order number, Product details, description of the issue and desired resolution.

SECURETECH will make reasonable efforts to investigate and resolve complaints.

Nothing in these Terms prevents a consumer from exercising any statutory right to approach an applicable regulatory authority, consumer body, tribunal or court.

23. CHANGES TO THESE TERMS

SECURETECH may update these Terms and Conditions from time to time.

The latest version will be published on the Website with the applicable revision date.

Changes will apply from the date of publication, subject to applicable law and rights relating to transactions already concluded.

24. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified or removed to the minimum extent necessary, while the remaining provisions will continue to apply.

25. CONTACT DETAILS

SECURETECH SMART DESIGN & DISTRIBUTION CENTER

Website: securetechsmart.com
Email: info@securetechsmart.com
Telephone: 069 173 9733

For orders, returns, warranties, complaints or general enquiries, customers should contact SECURETECH using the above details and provide their order number where applicable.

26. CUSTOMER ACKNOWLEDGEMENT

By accessing the Website, creating an account, requesting a quotation or placing an order, you acknowledge that you have read and accepted these Terms & Conditions, subject to all mandatory rights and protections provided under applicable South African law.

SECURETECH SMART DESIGN & DISTRIBUTION CENTER

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